Welcome to Episode 62 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to deal with the current difficulties of managing a dental practice. We will discuss how to minimize downtime inside your practice and focus on what is truly important. We will also touch on how to deal with the pressure of practice and what you can do if you feel that it’s not really for you. All this and much more, up next.

Bullet points

(02:55) New Masterclass: Tuesdays with Terry

(04:41) Dealing with downtime

(05:50) You have the power to make changes

(19:58) “I don’t have time” and focusing on what is truly important

(22:19) Changing the story you’ve telling your self

(25:17) Dealing with the pressure of practice: Is it for you?

(31:35) Getting through the bad stuff

RELEASED DEC 12, 2021

RELEASED DEC 2, 2021

RELEASED NOV 26, 2021

RELEASED NOV 11, 2021

RELEASED NOV 04, 2021

October 30 2021

Welcome to Episode 35 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about showing our team members gratitude and recognition for their work. We will share the benefits of doing a team engagement survey for anonymous feedback, how to analyze the results and celebrate the wins. Finally, we will answer four questions about making people feel seen. All this and much more, up next.

Bullet points

(00:34) Self judgementent

(01:15) All about gratitude and recognizing the efforts inside your practice

(02:06) Launching the Dental BossLady Leadership Academy and making an impact

(04:20) Doing a team engagement survey for anonymous feedback

(07:08) A story about not celebrating your wins enough

(08:43) Analyzing the results and celebrating your wins

(09:29) Showing our team members gratitude and recognition

(12:43) Who is responsible for the gratitude and recognition inside your practice?

(16:54) How are good efforts recognized inside your practice?

(20:10) When is the best time to provide that feedback?

(22:44) What are we recognizing people for?

(24:00) Making people feel seen and talking to your team

October 14 2021

Welcome to Episode 34 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to energize your practice. We will discuss how to get intentional and set a vision, as well as how to deal with negative feelings you might feel along the way. We will also talk about sharing your vision and building a solid team of energizers and synergizers. And remember, you can go into the energizing phase at any point in your career, so don't get discouraged if you feel you skipped this phase. All this and much more, up next.

Bullet points

(00:35) Intro and Canadian Thanksgiving

(02:11) Energizing your practice

(02:42) The four phases of practice: Energize, systemize, optimize and maximize

(05:38) The energizing phase: Setting intentions and building a solid team

(06:48) From learners to followers, synerizers and energizers 

(14:10) How to build a team of energizers and synergizers

(16:47) Dealing with negative feelings

(24:43) Getting intentional and setting a vision

(27:26) Sharing your vision with your team and letting people go

(29:16) Recap

October 7 2021

Welcome to Episode 33 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the importance of working on your patient communication skills. We will discuss the soft skills you need in order to have great patient communication, and the question you should ask all your patients to get them to engage in their treatment. We will also talk about how to get to know your patients on a personal level, and why you should make sure your patient understands there is a problem before presenting the solution to them. Finally, we will talk about the four most common barriers patients have and how to work through them. All this and much more, up next.

Bullet points

(00:35) Why I started this podcast

(02:43) A recommendation: Dr Joe Dispenza’s books

(05:30) The soft skills you need for patient communication

(06:20) Getting patients to engage in their treatment

(06:53) My two mentors and their lessons

(09:45) Why you should work on your patient communication skills

(10:20) The one question you should ask all your patients

(14:23) Being a neutral observer

(15:30) Understand first, then be understood

(16:54) It becomes easier with time

(17:30) Setting yourself apart

(18:10) The four most common answers

(19:15) Converting emergency patients into recurring patients

(21:08) The key phrase you can use to make your patients part of the process

(23:08) Getting to know your patients on a human level: The two-minute rule, knee to knee, eye to eye

(24:26) Elevating your practice and getting your patients to ask you a question

(27:08) Making sure your patients understand there is a problem

(31:23) Getting your patients engaged in the solution and understanding them on a personal level

(33:02) Why your goal in case presentation should be to raise your patient’s awareness

(34:23) Having your patient’s voice in your clinical notes

(34:50) Understanding your patient’s barriers: The four most common barriers and how to work through them

(38:22) Adjusting patient’s expectations

(40:49) Becoming the dentist you want to be

September 30 2021

Welcome to Episode 32 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the power of manifestation and how you can create any practice you want. There is no one right way, you can make any practice style work. So figure out what you want, then ask, believe and receive. Look for mentors and focus on building culture inside your practice. And remember, it takes time, but if it has been done before, it’s probably possible.

September 23 2021

Welcome to Episode 31 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the difficulties of being short-staffed. We will discuss the difference between being a boss and being a leader, and why you should set clear expectations inside your practice. We will also talk about how you can show up for your team and stay positive when times are difficult. Finally, we will touch on the importance of having a solid foundation for your practice. And remember, the world is short staffed, so be kind to those who show up.

Bullet points

(00:35) Welcome to Season 2

(02:14) Celebrating at Sonora Resort

(04:00) The difficulties of hiring and being short-staffed

(08:00) Lead by example: You set the tone for the culture inside your practice 

(09:27) Two tips for your reception desk

(10:48) Why you shouldn't have a personal office inside your practice

(11:20) Having your team’s back and staying positive

(14:07) Put yourself in their shoes

(15:20) Understanding priorities: Urgent vs Important

(17:07) What kind of leader does your team need?

(18:45) Creating raving fans on your team

(21:15) Creating a solid foundation for your practice

(22:14) The difference between being a boss and being a leader: You have to set the tone and show up for your team

(24:05) Set clear expectations

(26:17) Take the time to cross train

(29:05) Be intentional with the culture you create and don't let eachother down

(32:59) You attract what you put out

(34:51) The world is short-staffed, be kind to those who show up

July 15 2021

Welcome to Episode 30 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the meeting rhythm inside our dental practice. We will touch on the four types of meetings we have: daily pod meetings, weekly meetings, division meetings and full-team meetings. We will discuss who should be in each meeting and the why and how behind each of them. All this and much more, up next.

Bullet points

(02:06) The Leadership Academy

(02:42) A critical success factor: The meeting rhythm

(05:14) The Leadership Academy: Founding member’s launch

(08:38) The four different types of meetings

(09:06) First: Daily morning pod meetings

(17:44) The purpose of the morning pod meetings

(18:01) Second: Weekly meetings / The leadership meeting

(19:27) The purpose of the weekly meeting

(26:17) Third: Division meetings / Problem-solving meetings

(31:24) Fourth: Full-team meetings / Focused on possibilities

(35:05) Recap

July 8 2021

Welcome to Episode 29 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to manifest your dream practice. We will discuss why you should start with defining what you want without worrying about how to get it. We will also reveal the two principles you should keep in mind for creating your dream practice. All this and much more, up next.

Bullet points

(01:29) Manifesting your dream practice: Start with what you want, not with the how

(04:01) Look at your dental practice as your golden goose

(05:11) An example: Changing your thoughts to lose weight

(07:03) Your thoughts drive your feelings, not your circumstances

(10:41) Two book recommendations

(11:25) Creating a practice that is a golden goose for you

(11:42) First principle: Dentist are in the customer service business

(13:29) Second principle: We are in a community building business

(14:49) Forget about perfection, focus on today

(17:09) Think about the energy you are bringing into your practice

(20:46) What’s your dream practice like? How would you feel if you had it?

(25:03) Define what you want and have patient in the journey to get there

June 23 2021

Welcome to Episode 28 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be discussing the six critical success factors inside any bread and butter style of practice and the importance of the 80-20 rule. We will talk about being deliberate not only about your patient experience, but about your team experience as well. We will also get into defining your complete oral examination, and why you should commit to continue learning. Then we will touch on being a hygiene-driven practice and the get-it-done-today approach. Finally, we will briefly go over some of the systems we have in place in our practice. All this and much more, up next.

Bullet points

(00:35) Taking a break

(01:45) The Dental BossLady Leadership Academy

(02:15) The six critical success factors inside any bread and butter style of practice

(05:50) First: Being deliberate about your patient experience

(08:02) Second: Think about your team experience and how to attract your dream team

(11:55) Third: Define your complete oral examination

(18:07) Fourth: A Hygiene-driven practice

(24:38) Fifth: Same-day dentistry

(29:32) Sixth: The systems

(30:05) The three patient care systems

(33:33) The five clinical systems

(35:32) The six business systems

(37:32) Focus on one thing at the time

June 10 2021

Welcome to Episode 27 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will be discussing the pros and cons of having an Office Manager. I will share my first experience with an Office Manager and an alternative to that role that I think might work better in some cases. We will also talk about why you should define the role clearly before hiring and whether or not you really need an Office Manager in the first place. Keep in mind that having an Office Manager is not going to drop your stress: In order to change the way you feel, you have to change the way you think about your practice. All this and much more, up next.

Bullet points

(01:29) Being ok with having a lazy day

(03:16) In order to feel different you have to change your thoughts, not your circumstances

(04:26) Having an Office Manager

(06:30) Office Manager vs Director of Operations

(08:06) Defining the role clearly

(10:05) My first experience with having an Office Manager

(11:41) Consider why do you think you want an Office Manager 

(13:01) An alternative to having an Office Manager

(15:14) My experience with having a Director of Operations

(19:16) Do you actually need an Office Manager? Be clear on the expectations and on who would be the right fit for that role

(20:40) Would adding an Office Manager drop our stress?

(23:57) Don’t give up control over what’s going on financially

(25:56) Why having an Office Manager is not going to change the way you feel: You have to change your mindset

(30:15) Recap

June 4 2021

Welcome to Episode 26 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to master the implementation of new actions inside your dental practice. We will discuss why so much change does not stick and why mastering implementation starts with your mindset, not with an action. Finally, we will talk about the secret to achieving the practice of your dreams. All this and much more, up next.

Bullet points

(02:26) Our identities as women: The importance of spending time on yourself

(04:50) Hot to create change

(06:32) There are different ways to achieve the same result, but you need to understand you purpose inside your practice first

(11:05) Why so much change does not stick: In order for true change to happen, you have to back up the action with proper feelings and thoughts around it

(17:10) How to master the implementation of new actions inside your practice: What is going to motivate us to do it?

(22:45) Being outcome-driven: Motivating your team and giving them freedom to get to the outcome you want

(24:33) Dealing with negative thoughts and feelings

(27:47) What is the identity of the dentist who has those outcomes happening?

(31:03) Mastering implementation starts with mindset, not with action

May 27 2021

Welcome to Episode 25 of the re-launched Dental BossLady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about having grace with yourself. We will also discuss the importance of celebrating success and having time for yourself to avoid burnout. Excellence includes making mistakes, and the only time a mistake is bad is when we don't learn from it. So allow yourself to make mistakes and be kind to yourself when you do. Be patient, have faith in your journey and let go.

(00:56) Becoming a Founding Member of the Dental BossLady Leadership Academy

(02:40) Being kind to yourself

(05:17) How inner judgement and outer judgement are connected 

(07:19) Celebrating success

(08:52) Building a business as a woman

(12:47) Results take time: Be patient, have faith and let go

(15:00) Excellence includes making mistakes

(15:20) Have faith in your journey

(17:52) We always want more

(20:00) Letting go of the “do more” mentality

(21:39) How other people see you is more about how you see yourself

(22:12) There's no right or wrong way to run your practice

(23:18) It’s ok to want what you want

(25:25) Our want can change over time: Drop the judgement and the “do more” mentality

(26:10) Having time for yourself to avoid burnout

(27:56) Love yourself and be kind to yourself

May 20 2021

Welcome to Episode 24 of the re-launched Dental BossLady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will be talking about empowering your team. We will discuss the importance of having a clear vision, mission and core values, and why setting clear expectations for your team is key. We will also touch on how to help your team set goals for themselves, and why you should have a tangible way to measure their success and a system in place for when mistakes are made. Finally, we will talk about looking inward and taking personal accountability in order to have the practice you want. All this and much more, up next.

(00:40) About the Dental BossLady Leadership Academy podcast

(04:10) Empowering your team

(06:34) Relying on your team to teach new team members

(07:30) First: Having a clear vision, mission and core values

(08:25) Setting clear expectations

(14:10) Second: Helping your team set goals for themselves

(18:05) Third: Having a tangible way for your team to measure their success

(25:25) Fourth: Having a system for when mistakes are made

(26:33) To have the practice you want, look inward and take personal accountability

(32:12) The difficulties of training

(35:00) Why having a self-managing team takes time, effort and energy

(35:40) Avoid micromanaging and be clear on your goals

May 6 2021

Welcome to Episode 23 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient experience inside your practice. We will discuss the benefits of changing the way people view dentist appointments by going above and beyond with what they expect, to create an experience that creates raving fans. We will also talk about why you should set clear expectations around patient experience with your team, and the seven critical systems you should focus on. All this and much more, up next.

Bullet points

(00:50)Peloton and why I recommend morning workouts

(02:44) Setting clear expectations around patient experience

(04:00) The overall patient experience

(04:29) Focus on what you can change in dentistry

(05:44) First critical system: Train your team on how to answer the phone

(08:08) Think about what type of practice you want and set expectations with your team

(12:08) Second: The reminder and confirmation system

(15:35) The importance of getting consistency around these experiences inside your offices 

(16:55) Third: The meet and greet

(18:07) Changing the way people view going to the dentist

(19:55) What new patients expect: Anything you can do that is unexpected when it comes to patient experience, is going to be something that is remembered and raved about

(21:08) Set clear expectations, don't assume people know

(22:37) Fourth: Seating patients

(24:38) Fifth: The pre-clinical interview

(27:56) Sixth: The treatment

(29:21) Seventh: The exit

Welcome to Episode 22 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. Today's episode is going to be centered around core values. We will first talk about how to come up with a list that really resonates with you. We will also discuss the importance of having clear core values inside your practice, since it’s easier to make decisions when you know what you value. Keep in mind that your core values are there to guide you and attract the right people to your practice. There's no right or wrong answer, you as the owner and leader of your practice get to decide what your core values are.

Bullet points

(01:00) Core values are often misunderstood

(01:37) Your core values are there to guide you

(02:31) As the owner of your practice, core values start with you

(04:00) How to come up with your core values: Find words that resonate with you

(05:38) Values can evolve over time

(06:28) Our first core value: Relationships

(08:21) There's no right or wrong, just be honest with yourself when you are choosing your core values

(08:59) Your core values will attract people with the same values

(09:37) Hiring people or having patients who don't align with your core values

(12:29) If you don't understand what your core values are, you won’t get a chance to control the culture that starts to develop in your practice

(13:33) It’s easy to make decisions when you know what you value

(13:42) A helpful exercise to come up with your core values: Think about how your best employees work

(14:40) Our second core value: Be the best

(15:49) Our third core value: Happiness

(17:30) Talking about teamwork vs individual work

(18:59) How and when we use our core values

(20:30) Another core value: Consistency 

(21:45) Sharing stories that exemplify our core values in action

(22:49) How do you know if a person actually shares your values?

(23:37) Slow to hire, quick to fire

(25:13) Setting expectations

(26:49) Many small values are missing the importance of having core values

Welcome to Episode 21 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode I will be sharing a vulnerable side and encourage you to get vulnerable, honest and authentic when it comes to being inside your practice. We will talk about letting go of the struggle to be perfect and all the “shoulds”, and instead have faith you are on the right path. We will also discuss the importance of being vulnerable when things aren't going your way, and especially of showing your team your honest and authentic self. Finally, remember we are worthy even when we make mistakes.

Bullet points

00:40 - A personal life update

02:05 - Sharing my personal story and struggles inside the practice

03:03 - Recommended TED Talk: Dr Brene Brown, The Power of Vulnerability

04:29 - Being a high achiever and having the courage to be imperfect 

06:27 - Starting Dental Boss Lady and going through a tough time

09:56 - Wanting certainty vs being vulnerable when things aren't going your way

11:51 - Having patience and the courage to accept where you are right now

13:49 - The way the wholehearted live

15:21 - Letting go of the struggle to be perfect: We are worthy even when we make mistakes

19:47 - Be honest about where you are at, know what to do about it and manage your feelings

22:14 - The problem with numbing emotions

25:23 - Believe that you can get to where your want to be, even when you are struggling

28:09 - Have the courage to tell the story about the dentist you are and who you want to become, and have the patience to go there

Welcome to Episode 20 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will be talking all about chart audits, one of the key systems that we use in our dental practice. We will touch on how chart audits allow you and your team to be more prepared and master patients’ appointments. We will also discuss the two key aspects of the chart system: It allows you to understand the opportunities you have with your patients and  gives you and your team opportunities for making eachother look good; plus it collects a history on the patient and builds stronger relationships. Finally, we will talk about how you can start implementing the system inside your own office. All this and much more, up next.

Bullet points

• 01:14 - A tangible system to put into place inside your offices: Chart audits
• 02:53 - Why every person on your team should have some sort of accountability
• 04:26 - First aspect: Understand the opportunities you have with your patients 
• 06:37 - The chart system is all about being prepared, and being prepared gives you confidence
• 07:56 - The chart system allows you to know what's next for your patient
• 10:48 - The chart system raises your patient’s awareness about their condition
• 13:29 - The chart system gives opportunities for making eachother look good
• 15:45 - Second aspect: Collect a history on the patient and build relationships
• 16:52 - The meaning of F.O.R.M.
• 20:06 - Understanding patients’ preferences
• 22:14 - Preparation leads to confidence: Mastering patients’ appointments
• 26:05 - Tracking numbers
• 26:40 - How to start implementing the system

April 7 2021

Welcome to Episode 19 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will be talking about taking time off. We will discuss the importance of taking a break, both for your own benefit and for your practice and your team. We will also touch on how to take time for yourself without feeling guilty or neglecting your practice. All this and much more, up next.

• Bullet points
• 01:00 - What I would change if I could go back: Take more time off
• 02:54 - Your life is not your practice
• 04:10 - Should you close your practice if you want to take time off?
• 05:00 - Planning your time off in advance
• 05:20 - Losing your identity
• 07:13 - The importance of taking breaks and keeping your own promises
• 09:55 - What taking time off does for your practice and your team
• 13:57 - The benefits of getting bored and setting intentions
• 18:50 - The cost of not taking time off
• 19:23 - Start making a plan for your time off

Welcome to Episode 18 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. Today's episode will be a deep-dive into the power of creating a vivid and compelling vision for your dental practice. After spotting a common fallacy in the dental world, we will discuss why you should create a clear vision for your practice and share it with your team. We will also touch on why things might not work out as planned, and how to course correct. All this and much more, up next.

Bullet points

• 00:50 - Where to find out more about The Leadership Academy
• 01:29 - Spotting a fallacy in the dental world: You will be happy when…
• 08:43 - In order to create the practice of your dreams, create your vision first
• 12:00 - Your vision is the thing that will pull your through, your tool to get through the tough days
• 15:13 - Create your vivid vision: What type of practice do you want?
• 20:20 - Passion: Working hard for what you want and having a guiding principle
• 22:28 - Have the confidence to say what you want: No matter what you say you want, it’s right
• 24:05 - The only reason why something doesn't work
• 24:25 - Revisit your vision often
• 27:00 - Share your vision with your team: You will recognize who is with you and who is not
• 28:23 - Start to dream and create your vision

Welcome to Episode 17 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking all about team engagement. We will discuss why teamwork is crucial inside a dental practice, and how you can be an inspiring leader for your team. We will also offer five tips to help you build an amazing team that is truly engaged with your practice and aligned with your core values. All this and much more, up next.

Bullet points

• 02:47 - Creating team engagement
• 04:35 - Leading your team and taking accountability: What do you have to do to make your team love your company?
• 07:42 - How does your dental dream team is going to make you feel?
• 09:26 - The law of attraction: Use empowering words and don’t overlook what your team is doing right
• 13:08 - Why teamwork inside a dental practice is crucial
• 14:42 - Who is the leader that you would want to work for? What does that leader look like?
• 15:54 - “Good people are so hard to find” and “hiring from the street”
• 18:16 - Hiring the wrong people
• 18:53 - The only person inside the practice that can't be replaced is yourself
• 20:11 - Create your vision and mission
• 21:17 - First: Who is the leader that has the best team?
• 22:56 - Second: Make sure your team has a purpose that goes beyond a paycheck
• 32:20 - Third: Dental teams are built on the foundation of core values
• 38:00 - Define your core values
• 44:35 - Fourth: Empower your team and avoid micromanaging
• 51:49 - Fifth: Make sure your team understands how the practice is measuring success
• 55:45 - Recap

Welcome to Episode 16 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about what The Dental Boss Lady Leadership Academy is and why I started it. We will also discuss the importance of talking dentist to dentist and woman to woman, and creating content that actually makes sense for the platform. Finally, we will touch on why you should focus on the 20% of things that give you 80% of the results. All this and much more, up next.

Bullet points

• 00:50 - Celebrating 1.000 downloads
• 04:17 - Why I started Dental Boss Lady
• 07:20 - What is the Dental Boss Lady Leadership Academy?
• 13:45 - Talking dentist to dentist
• 18:22 - Talking woman to woman
• 22:00 - Creating content that makes sense
• 24:22 - Focus on the 20% that gets you 80%
• 27:06 - The critical success factors in your practice
• 27:50 - Why I don't do one-on-one coaching or mentorships

Welcome to Episode 15 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will discuss why money doesn't solve all your problems and why you shouldn't focus on increasing production. We will also touch on why you need to create a plan before you can grow, and how you should focus your energy. All this and much more, up next.

Bullet points

• 00:50 - International women’s day
• 01:38 - Why more production is not always the answer
• 03:40 - Gaining confidence as a dental practice owner
• 05:32 - What do we actually need in practice?
• 06:12 - We are worthy of whatever practice we want
• 08:21 - More money doesn't solve all problems
• 09:04 - The foundation: understanding what do you want
• 13:50 - Understanding your core values
• 17:10 - Getting to a high-profit practice
• 18:12 - What we really want to feel inside our practice
• 18:45 - Create and follow your plan
• 20:47 - Don't focus on money and production
• 21:50 - Recap

Welcome to Episode 14 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about my five biggest wins. I’ll share what I wish I’d done earlier in my career, from creating a compelling vision for the future early on, to quit complaining and hiring coaches sooner. And be sure to check out last week’s episode, where I shared my five biggest mistakes.

Bullet points

• 01:05 - What I wish I’d known earlier
• 01:23 - First: Create an inspiring vision for the future
• 04:29 - Create your 5 year plan of where you see your practice going
• 07:30 - How to know what you want
• 11:24 - Second: Hire coaches
• 13:19 - When you hire a coach, the implementation is on you
• 14:15 - The 20% that gives you 80%
• 16:36 - Coaches give you accountability
• 17:05 - Why I created Dental Boss Lady: creating an affordable coaching program
• 19:12 - Third: focus on you internal marketing and patience experience first
• 19:41 - How to create a raving fan experience
• 21:31 - Referred patients
• 22:27 - What you can and can’t change
• 23:40 - Fourth: Quit complaining about your team and start looking inward
• 28:15 - Fifth: Be your own landlord if you can
• 31:49 - Recap

Welcome to Episode 13 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the advice I would give to my younger self. I will share the five biggest mistakes I made in my practice, from not having clear expectations, to not understanding finances and being afraid of growth. And tune in next week, when I will share my five biggest wins.

Bullet points

• 01:32 - My five biggest mistakes
• 02:20 - First: Promoting someone to an office manager without properly defining the role
• 05:40 - You don't find this person, you build them
• 06:37 - Be clear on your expectations
• 13:25 - Second: Not knowing my numbers
• 17:45 - Profit first
• 19:04 - Understand the profit cycles of a business
• 22:10 - Third: Spending money on unnecessary equipment
• 25:47 - Be mindful of maintenance
• 26:57 - Fourth: Not having enough capacity
• 30:31 - How many treatment rooms and hygienists you need
• 31:36 - Fifth: thinking “I'll be happy in practice when”
• 35:40 - Recap

Welcome to Episode 12 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to do more of the dentistry you love to do. We will discuss why changing your mindset is crucial, plus three steps to get you closer to your goal. All this and much more, up next.

Bullet points

• 02:02 - Doing more of the dentistry you love
• 03:35 - Changing your mindset
• 05:53 - First: Be more intentional
• 09:21 - Don't be a “yeah-butter”
• 11:18 - Don't look for quick fixes
• 15:54 - Don't give up
• 18:34: Second: Get engaged
• 18:59 - Don’t have a personal office
• 19:54 - There are millions of dollars in your charts
• 21:30 - Know your patient’s goals
• 24:34 - Third: Have a morning pod meeting
• 27:43 - Set goals and track your numbers
• 33:12 - Recap

Welcome to Episode 11 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking all about finding the dream team for your dental practice. We’ll touch on the three big principles you should consider for building your team, plus a great tip for finding new candidates. All this and much more, up next.

Bullet points

• 00:55 - Finding the dream team
• 02:30 - First: Set your intention early - why would someone want to work for you?
• 08:10 - Not wanting people to quit to go to a different practice
• 09:55 - Building a team who understands the intangible benefits of working for you
• 11:48 - Second: To attract your ideal team member, first you need to define what you are looking for
• 14:44 - Three: Do a group interview first
• 15:40 - Make sure that anybody joining the team understands the core values
• 18:54 - Always be hiring
• 21:59 - Why you should create business cards for your team
• 23:12 - Start with looking in the mirror

Welcome to Episode 10 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the importance of having a clear exit strategy for your patients, so that they know what was done that day and what are the next steps. We’ll share the system we use at our practice, step-by-step, so that you too can start implementing an exit strategy for your patients. All this and much more, up next.

Bullet points

• 00:40 - Intro: a tangible system
• 02:16 - Having an exit strategy for your patients
• 03:35 - The purpose: making sure your patient knows what was done and what are the next steps
• 06:43 - The steps for our exit strategy
• 15:00 - The assumptive close
• 17:00 - The next step: make sure your business team is ready for the patient
• 20:23 - How to avoid “runner patients”
• 22:11 - How a clinical team member communicates with a business team member
• 24:22 - The follow up after a patient leaves: having a checklist

Welcome to Episode 9 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking all about accountability. We will be sharing some tips on how to set realistic goals and hold yourself accountable, so that you can create a culture of accountability and results inside your dental practice. All this and much more, up next.

Bullet points

• 01:10 - All about accountability / Holding yourself accountable
• 02:18 - Joining a coaching program
• 05:00 - Expect of yourself what you expect from others
• 10:44 - Only focus on one thing at a time
• 17:21 - Ask your team for feedback and dream big
• 19:03 - Creating a culture of accountability and results
• 21:34 - Setting goals
• 22:15 - Recap
• 24:35 - Understand what is realistic

Welcome to Episode 8 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the four stages of dental practice, and why you need to make sure you have one down before jumping to the next level. We will also talk about the idea of comparisonitis and why you shouldn't compare yourself with others. Plus, I'll be sharing a bit of my personal journey from where I was and where I am now. All this and much more, up next.

Bullet points

• 01:24 - Having comparisonitis
• 02:47 - The four stages of a dental practice
• 03:45 - First: People first
• 05:16 - The steps for team development
• 11:33 - Second: Looking at your operations, what does your ultimate team experience look like?
• 12:40 - The six critical success factors
• 25:08 - Third: Optimizing and tracking key practice indicators
• 27:50 - Fourth: Growing and reaching max capacity
• 31:14 - Comparisonitis: Know your goal and where you are
• 35:44 - Considering your profitability
• 39:02 - A bit of personal history: Building the team back up
• 42:45 - Comparing yourself to others: Am I good enough?

Welcome to Episode 7 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. Today's episode is going to be all about team drama. We will talk about the drama triangle to see how drama starts and spreads, and how to stop it if it's happening inside your practice. All this and much more, up next.

Bullet points

• 00:52 - Starting invisalign
• 04:23 - All about team drama
• 05:07 - The drama triangle
• 14:48 - How to stop gossip and drama
• 19:52 - Teaching your team about your drama triangle
• 21:22 - Identifying if something is actually a problem, and whose problem is it
• 23:04 - Avoid being dramatic: gather data instead
• 29:00 - Meeting expectations and setting rules
• 33:20 - Accountability and responsibility
• 39:09 - Recap

Welcome to Episode 6 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about leading change within your dental practice, and the four proven steps to do so. How do you communicate changes to your team? Should you include them in the planning process? How do you incentivize your team to implement changes? All this and much more, up next.

Bullet points

• 01:51 - Leading change inside your dental practice
• 04:52 - First: give your team the why
• 06:20 - Stay away from solving other people’s problems
• 10:46 - Second: create the ideal way that you see this change going and lay out what's in it for your team
• 15:34 - Separate yourself from the organization
• 16:52 - Three: lay out the steps and create a plan to revisit the system
• 19:47 - Listen to your team: they may see obstacles that you can’t
• 22:29 - Be patient
• 24:54 - Recommended book: Chris McChesney, The 4 Disciplines of Execution
• 25:10 - Lead the change and check back in
• 27:42 - Four: celebrate wins
• 31:27 - Implementing incentives for your team
• 33:28 - Recap

Welcome to Episode 5 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be taking everything bonuses. Should you do them? How do you do them? Why and when should you do them? And how to not get burned by implementing a bonus? All this and much more, up next.

Bullet points

• 00:07 - Everything about bonuses
• 02:38 - Bonuses are meant to be win-win
• 03:21 - Should you do a bonus?
• 03:33 - First: How well is your team being paid?
• 12:14 - Know your numbers: if you are not profitable, you can't afford bonuses
• 13:50 - How to base your bonuses
• 15:06 - Second: Don't let your bonuses become expected, set a timeline instead
• 18:32 - Recommended idea: Teared bonuses
• 19:19 - Recommended TED Talk: Dan Pink, The Puzzle of motivation
• 22:42 - Reevaluating bonuses
• 23:56 - Setting realistic goals
• 25:28 - Third: have a scorecard
• 27:42 - Setting a daily bonus
• 34:12 - The importance of individual accountability
• 39:33 - Some final thoughts
• 40:52 - One last tip: recognition by team

Welcome to Episode 4 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. Having an amazing team is key for running a great dental practice. That’s why in this episode we discuss how to build your dream team with our three-step strategy. I also share how I hire and train my team, plus a personal story about a team member I wanted to fire. All this and much more, up next.

Bullet points

• 00:45 - All about teams
• 02:15 - First step: define your core values
• 13:00 - Second step: define the roles on your team
• 16:50 - Third step: remember that your thoughts become reality
• 20:47 - Why we are impatient
• 23:45 - The change has to start with you
• 28:00 - A personal story

Welcome to Episode 3 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In this episode we talk about why it is so important to learn how to separate who you are from your business. We also discuss why setting production goals and talking openly about money is a great way to grow your practice and motivate your team. Plus, we share a great productivity hack you can implement right now. All this and much more, up next.

Bullet points

• 02:23 - A simple productivity hack
• 05:57 - Separating who you are from your business
• 07:20 - Motivating your team
• 09:18 - Setting production goals and talking about money
• 12:30 you cannot project your thoughts on you
• 20:13 - Setting goals and doing the hard things 

Welcome to Episode 2 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In this episode we discuss how being a good leader can help you grow your dental practice, and how to become one. Find out the five pearls of dental leadership and much more, up next.

Bullet points

• 00:36 - The five pearls of dental leadership
• 01:42 - John C. Maxwell: The Five Levels of Leadership
• 04:03 - 1. Be the leader your team can look up to
• 06:15 - 2. Make a plan
• 10:45 - The universe is listening: the law of attraction
• 14:42 - 3. Focus on the things that count
• 18:37 - Gary W. Keller: The ONE Thing
• 19:40 - 4. Understand your metrics
• 24:20 - 5. Set clear expectations
• 25:29 - Arbinger Institute: Leadership and Self Deception
• 31:18 - Recap

Welcome to Episode 1 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In this episode we discuss what your ideal practice would look like, and the steps you need to take to get there. Why do we want what we want? And who do we need to become in order to get it? All this and much more, up next.

Bullet points

• 00:35 - What would you like your practice to look like?
• 04:22 - Talking about your feelings: why do you want this practice?
• 06:47 - Start by changing yourself first: who do you need to become?
• 10:30 - Have a plan and start thinking new thoughts
• 16:04 - Get clear about what you want
• 17:45 - Changing your practice takes work and time: do the work and be patient